One area that always seems to raise its head in any company we work in is communications. It really gets people’s emotions going. In project management training course participants openly speak about how poor communications are within their company projects – something of an irony?
Figures collected by my company Project Agency show that 69% of people questioned feel that project management communications are poor or very poor. Horrendous figures!
When questioned, project managers who attend our training g courses point out that communications is not a high enough priority. The results however of this practice show themselves with stakeholders becoming gatekeepers (with the gate firmly closed); project team members making false assumptions and objectives being harder, much harder to deliver.
From discussions it appears that:
• there is too much emphasis on the use of email – ironically, some of those on our courses often receive 80 -90 emails a day and many go un-read
• project timetables are really tight and those managing the project comment that they ‘do not have time to develop a communications plan let alone implement one’
• the need to communicate effectively in change projects is not as appreciated as it should be by team members and senior managers -thereby putting little emphasis on it
• few people have had solid experience or training in ‘communications’
I have suggested many times that the project team should include a communications expert. Often, there are in-house communications experts who can provide valuable skills and in some cases, I have suggested buying in this service.
So, just how good are you at communicating? How do you know? Why not spend some time reflecting with your project team on the way you communicate and how effective you are in this area and the impact your communications have on your project(s).
We all talk about the need for effective project communications; now is the time to deliver on this.
“The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw